Troubleshooting Issues

Technical Issues

• I am having video loading/playing/buffering/pausing issues. What should I do?
• I am having issues with the audio quality of some of the videos. What should I do?
• I'm getting an error message: "The change you wanted was rejected"

Login issues

• Always redirecting to sign up page or register page
• 400 errors and new login method
• I can not log in. What should I do?
• I cannot log in. I am getting the message 'There is no valid subscription plan for BTV associated with this email.'