As salaamu alaikum,
If you are receiving the message that ‘Your credentials don’t match our records’ please reset your password here if not done so already, and then try logging in again.
If error looks like the following:
"JSON could not be serialized because of error: The data couldn't be read because it isnt in the correct format."
"An expected error has occured. Http error code: 400"
Please follow the steps below so you can login to our new app:
1. Delete the old app because it is not active anymore
2. Reset your password here: https://bayyinahtv.com/auth/welcome
3. Check if you have our new app from the app store, if not then you can download here:
If you are using an iOS device: https://apps.apple.com/us/app/bayyinah-btv/id1530635769
If you are using an Android device: https://play.google.com/store/apps/details?id=com.zombiesoup.bayyinah
Thank you for your patience, and again we are deeply sorry for this inconvenience.
If you have any other questions or concerns, please use our chat support.
to open chat support.
Jazak Allahu Khairan.