1. I can not login. What should I do?

Shafaq Kazi -

1. If you are trying to log in via a tablet/smartphone then one of the usual reasons is that tablets/smartphones usually have the first letter capped. So please make sure that the first letter is not in upper case.

2. It is also possible that something on your browser is causing it; we have seen it in Internet Explorer (IE). You can clear your browser cache or reset to the default settings. In IE, disabling the compatibility settings resolves the issue. You may also want to try to set to default settings.

3. Try a different browser such as Google Chrome or Firefox.

Please try the above options first. If none of the above works then simply write to tv@bayyinah.com and one of our agents will help you.

Have more questions? Submit a request

Comments

  • Avatar
    Sulaiman Noordin

    I am not sure if my subsription is suspended.Could you please let me know why i cannot log in.
    I thought that my subsription is auto payment though my Visa card.Thanks,

  • Avatar
    Shafaq Kazi

    As Salam u Alaikum Br. Sulaiman, It seems like you've been helped by one of our Customer Care Specialists.

  • Avatar
    smofi7

    ASalam Alaykum, I can not log in. I have tried resign up, reset password and keep getting told my account is suspended. I have checked my account an payments are up to date.,
    Thanks ..

  • Avatar
    Shafaq Kazi

    Wa Alaikum Salam Sr. Sophie (smofi7), The auto charge of $11 to your account on 6/27/2015 failed. Hence, your subscription was suspended. To fix this, you must resubscribe as a new user. Please go to www.bayyinah.tv and sign up again to reactivate your subscription with Bayyinah TV.

    Make sure you use the same full name and account email address so your Bayyinah TV username and password will remain the same and you will regain access immediately InshaAllah.
    You will not receive new login details when you renew your subscription. Simply use your existing email and password to log in to your account.

    If you have any issues or other questions or concerns the best way to reach out to us is by writing directly to tv@bayyinah.com. We also have Live chat available. Thank you,

  • Avatar
    Huma

    I can't login to main site. Is the password same for this and bayyinah.tv?

  • Avatar
    Shafaq Kazi

    Sr. Huma, I'm sorry to hear that. Plz. write directly to tv@bayyinah.com. We also have Live chat available. InshaAllah someone from the Bayyianh TV Team will be happy to assist you. Plz note our Operating Hours: Monday - Friday, 8:00 am to 4:00 pm CST (Dallas, USA), Saturday & Sunday Closed. Thank you,

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