3. I can't log in. What should I do?

Shafaq Kazi -

1. If you are trying to log in via a tablet/smartphone then one of the usual reasons is that tablets/smartphones usually have the first letter capped. So please make sure that the first letter is not in upper case.

2. It is also possible that something on your browser is causing it; we have seen it in Internet Explorer (IE). You can clear your browser cache or reset to the default settings. In IE, disabling the compatibility settings resolves the issue. You may also want to try to set to default settings.

3. Try a different browser such as Google Chrome or Firefox.

Please try the above options first. If none of the above works then simply write to tv@bayyinah.com and one of our agents will help you.

Have more questions? Submit a request

Comments

  • Avatar
    Zainab Khalid

    None of the above is working

  • Avatar
    Shafaq Kazi

    Sr. Zainab, your logins have been emailed to you. Please check your Spam folder.

  • Avatar
    umarali80

    I have tried all options. Nothing is working

  • Avatar
    Ilham yahyaoui

    I tried all options nothing is working

  • Avatar
    Shafaq Kazi

    Please write to tv@bayyinah.com

  • Avatar
    Ilham yahyaoui

    Well I already did but they told.me again to come to this help page

  • Avatar
    Shafaq Kazi

    I do not see any email from you in tv@bayyinah.com. Are you sure you sent it to them? Nevertheless, I have just sent you an email with your Bayyinah TV login details. Please check the Spam folder. We apologize for the inconvenience.

  • Avatar
    Abdul Wasee

    As salam alaikum
    I choose my pass word wt should i do now

  • Avatar
    Shafaq Kazi

    Wa Alaikum As Salam Br. Abdul Wasee, One of our agents has replied to your email query on this issue. Plz refer to that. JAK

  • Avatar
    Mashal Ghafari

    I cant get to My account.. My passwoord is not working I have send email but still no results pls help me

  • Avatar
    Shafaq Kazi

    As Salam u Alaikum Mashal, it seems like you were helped by one of our agents and have been able to log into your Bayyinah TV account successfully.

  • Avatar
    nida jabeen

    Assalamualikum I still did not receive my login details can some one plz help me

  • Avatar
    Shafaq Kazi

    Wa Alaikum Salam Sr. Nida, we apologize for the inconvenience. You should have just received an email with your Bayyinah TV login details. Please check the Spam folder. Thank you.

  • Avatar
    Haleem ul Hassan

    Assalamualikum. I received the email to set password. But I can not log into the website using that. I also emailed you regarding this issue recently. Would be glad if it gets fixed soon. Thank you.

  • Avatar
    Shafaq Kazi

    Wa Alaikum As Salam, It seems like you are being helped by one of our agents.

  • Avatar
    Haleem ul Hassan

    Ok. Thank you for your response :)

  • Avatar
    Shahana S Masood

    Assalaamualaikum, I sent the email about not being able to log in and received below response.

    Your request (#118139) has been updated.

    To review the status of the request and add additional comments, reply to this email.

    Shahana S

    Shahana S Masood

    Then I sent below email and trying to find out how should I renew my yearly subscription. Please let me know. Thanks.
    Nov 20, 12:08 PM

    Assalaamulaikum,
    My yearly Bayyinah TV subscription has ended on 11/17/15 and I would like to renew it. Please advise. Thanks.
    JAK,Shahana

  • Avatar
    Shafaq Kazi

    Wa Alaikum As Salam Shahana, It seems like you are being helped by one of our agents. Please allow her some time to respond. JAK

  • Avatar
    Muhammad Anas Qasmi

    I had to completely uninstall and then reinstall Firefox to be able to login successfully.

    Simply uninstalling and reinstalling did not work. I had to delete each and every plugin, add-on, bookmark and everything of Firefox.

    Now I have similar settings and add-ons etc. and no problem so far.

  • Avatar
    Shafaq Kazi

    Br. Muhammad Anas, We are glad you are able to login to you account now, Alhumdulillah. We recommend using Google Chrome; this browser works the best while logged into Bayyinah TV. If you have any further questions or concerns please write to tv@bayyinah.com

  • Avatar
    Muhammad Anas Qasmi

    Yes Alhamdulillah its working fine now. I posted so that other Firefox users might get some help.

  • Avatar
    hanifi koca

    Assalaamulaikum
    I sıgned up for a month but I have no password. how can I get a password? and how can I watch videos? thanks...

  • Avatar
    Shafaq Kazi

    Br. Hanifa, we have received your ticket/email during our off hours. However, one of our team members is looking into it and you should hear from her soon, inshaAllah. Sorry for the inconvenience.

  • Avatar
    hanifi koca

    now problem is solved. I con log in now. thanks very much br shafaq kazi (:

  • Avatar
    Shafaq Kazi

    Alhumdulillah! You are welcome Br. Hanifi. I pray you find Bayyinah TV subscription beneficial, Ameen...and I am a sister actually :)

  • Avatar
    hanifi koca

    sorry sister (: again thank you… may allah make bayyinah tv benefical for me and all others…

  • Avatar
    Ahmed Abdi

    None of the above is working

  • Avatar
    Shafaq Kazi

    Br. Abdi, our records indicate that you were already helped by one of our agents on Thurs. June 2, 2016. Please check your inbox or maybe the email went to your Spam folder. JAK

  • Avatar
    Mohammedkhalid99

    I have problem

    I just paid for monthly subscription to bayyinah TV and I don't have my login details

  • Avatar
    I m sidra nazish

    Ok

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